1. General Policy

Because EXVORA AI services may involve digital services, account functionality, transaction processing and third-party infrastructure, refunds are assessed according to the specific service and transaction involved.

2. Service Fees

Fees that have already been incurred for completed platform services or completed transactions may generally be non-refundable unless otherwise required by applicable law.

3. Incorrect Transactions

Users should carefully verify transaction details before confirming deposits, withdrawals, transfers or other blockchain-related transactions. Blockchain transactions may be irreversible.

4. Duplicate or Technical Charges

If you believe you were charged incorrectly, more than once, or as a result of a technical issue, contact support with the relevant transaction information so the matter can be reviewed.

5. Third-Party Payments

Where a payment is processed through a third-party provider, its separate terms and refund procedures may also apply.

6. Contact

Refund requests should be submitted through the EXVORA AI support channel with sufficient information to identify the relevant transaction.